Warren Evans Terms & Conditions

Products

• All of our products are handmade to order.
• All brochure descriptions of our products are correct at the time of going to press. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
• All wood species can react to sunlight and changes in temperature and humidity.
• Finishes are applied to the exterior of our beds, drawers and furniture. Due to the nature of the materials used, finishes may vary. Part of the charm of our natural wood products is there can be variation in colour, grain and knots. Our showroom models are within the expected characteristics of these products.
• We have a limited customisation service (i.e. longer length). There are adjustment costs on both frames and mattresses for this service.
• We require three full working days notice to add additional products to your order.

Measurements

• Beds are described and manufactured in terms of the size of the mattress required.
• All frames are larger than the mattress size by approx 31⁄2 inches (9 cm) width & 41⁄2 inches (11.5 cm) length except the Sunday frame which is 6 inches (15 cm) wider and longer.
• Mattresses and frames sizes are manufactured to a tolerance of +/- one inch.
• Please ensure that you are fully aware of the frame dimensions and that they are suitable for the space you have allocated.

Pricing

• All our prices are inclusive of VAT.

Guarantees

• All our bed frames and furniture carry a 10 year guarantee covering workmanship and materials.
• Mattresses are guaranteed from 1 to 15 years, depending on type, see our brochure or website for details.
• Our guarantee covers workmanship and materials.
• The above guarantees are in addition to and do not affect your statutory rights.

Cancellations / Amendments

• It is our customer’s responsibility to check that all the details on the order form are correct, including the exact specifications of the product and delivery details.
• For all items represented in our brochure or on our website: before delivery, we will retain 25% of the cancelled order value to offset our manufacturing and administration costs.
• If you have had your product delivered and have changed your mind, this will incur a 50% cancellation charge and delivery/collection.
• Any customized or adjusted products are non refundable.
• Refunds are not authorised until stock items are returned to our Walthamstow Workshop.

Payment

• We request payment in full at the time of ordering.
• Warren Evans accepts all major credit cards except AMEX. Electron cannot be used on telesales/websales.
• Warren Evans also accepts personal cheques, which must be received & cleared before delivery.
• For security reasons we are unable to accept any payment on delivery.
• Goods cannot be delivered until full payment has been received.

Delivery and Assembly

• If you live in Scotland or Wales we use a courier. On purchasing you will have been given an estimated lead time. The courier will call you once your furniture has been collected from our workshop to arrange a delivery date.
• For all other areas of the UK delivery dates are arranged at the point of order. Our delivery department will contact you two days before delivery to give you a 3-4 hour time window.
• This delivery window is our best estimate and cannot be guaranteed due to delays beyond our control such as prevailing traffic conditions, etc. Wherever possible our delivery team will call you to inform you if there are any delays. If you would like to contact the delivery department, please call 020 8501 8989.
• Regular day time deliveries are between 7.30am -6pm. Evening deliveries are Wednesday evenings between 6pm – 10pm at an additional supplement of £25.
• Our charges vary depending on your location. We deliver almost anywhere in the UK, please call us for a delivery and assembly price on 020 7693 9393. Assembly is included in all our delivery costs.
• Please ensure that clear access through hallways and stairways is available. A clear space for assembly in the designated room is also desirable.
• Our delivery team will exercise every caution and extend every courtesy during delivery and assembly. We cannot be held liable for any accidental damage to your property or person, however caused, and only enter your premises under these conditions.
• We request 3 working days notice if you wish to postpone your delivery.

Collections

• Full payment is to be made at point of order if you wish to collect your purchase.
• A full collection service is available from Camden on any day between 10.00am and 5.30pm.
• A full collection service is available from Walthamstow Monday through Friday between 8.00am and 4.00pm.
• A limited collection service of smaller items i.e. bedside cabinets is available from our Clapham, Hammersmith and Shoreditch showrooms during working hours.
• Please bring something (i.e.: blankets) to protect your purchase when transporting as we can not be held responsible for any damages.

Variation of Terms

• Our store teams have no authority to vary these terms and conditions of sale