Lovingly Handmade in London

FAQs about Warren Evans

If you can't find the answer to your question, please feel free to contact us, we're always happy to help with any questions you have in mind. Or call 020 7693 8988

Deliveries & Collection

Please see our dedicated Delivery & Collections page

Can I arrange a courier to collect my order from the Workshop?

Yes you can. Your chosen courier will need protective wrapping to safeguard your frame and furniture items during their journey to you. Please make your courier aware of the collection times - 8:30am - 12 noon Monday - Friday - please let us know the day your courier will be visiting and a name and contact number. We can provide a map and directions if needed.

Can you take away my old bed and mattress?

We do provide an environmental disposal service for unwanted frames and mattresses. For £20 per item we make sure the items we take away are responsibly recycled and only those material's that cannot be recycled go to landfill. Our drivers only carry tools for Warren Evans frames so please make sure your old frame is disassembled on arrival to ensure a smooth change over. If you require our disposal service, please mention it to the sales person at point of purchase as it is not always possible to include it with your delivery later on.

Frames, Mattresses & Furniture

I really like your wooden bed frames, what colours are they available in?

All our products are made to order. So you can have our Open Grain bed frame designs in any of our 11 colour choices. For our Natural Grain range, you have the same wide range of choices except the white and cream satin finishes which are not suited to these frames.

What choice of colours is available on your fabric frames?

All our Upholstered frames - with the exception of the Divans - come in a choice of 8 fabric colours.

The Divans are available in charcoal (dark) and grey (light).

I noticed on your space-saving range that the sub-frame comes in a natural finish. Can I have it stained to match my Warren Evans furniture?

Yes you can. We are happy to stain and lacquer your sub-frame in the finish of your choice. Please be aware in order to cover the additional labour cost this does incur an additional £50 charge. Please make the sales person aware at point of purchase that you would like this additional service so we can make the Workshop aware.

How are your frames finished?

When you order you will be asked which of our colour options you would like your frame finished in. We then lacquer your frame twice in a satin low gloss finish to protect your frame from knocks, scrapes and spills.

What type of base do your beds have?

All our bed frames - except Divans - have a flat, slatted base. A slatted base allows your mattress to breathe, keeping you cooler, your mattress healthier and reduces allergens such as dust mites.

Each slat is made from solid pine. The slats are spaced approximately 1.5 - 2 inches apart, they are 5.5” wide and there are 10 slats on each bed frame. The slats on 2'6 to 5'0 size frames are ¾” deep. Super king sizes - 5'6 and 6'0 frames - are 1.5” deep. Due to the substantial width and depth of our slats, a centre support is not needed.

Can I mix & match headboards & footboards?

Within our Classic range we are able to swap most head & foot boards at an additional cost. We are unable to offer this on our space saving range or Open Grain range, but please enquire online, by phone or instore with your specific wishes so that we can give advice.

How are your products measured?

Mattress and frame sizes are manufactured in feet and inches to a tolerance of +/- one inch.

All measurements in centimetres are approximations.

Beds are described and manufactured in terms of the size of the mattress required.

You will need to measure access into your property for all products, especially for large items such as wardrobes and Super-King mattresses; this may include measuring stairways, landings, etc.

The frames in the handmade wooden range and the handmade fabric range (Manhattan, Vienna, Santa Maria & Valencia) are larger than the mattress size by approx. 3 ½ inches (9 cm) for the width & 4 ½ inches (11.5 cm) for the length.

There are a few exceptions. The Sunday & Siesta frames are 6 inches (15 cm) wider and longer than the mattress. The Milan & Madrid frames are 3 inches (7.5cm) wider and 7 inches (18cm) longer than the mattress.

The Venice & Verona are 3 inches (8cm) wider and 9 inches (23cm) longer than the mattress.

For our handmade space saving range, both the wooden & fabric range, please take into account 4 ½ inches (11.5cm) more for the length. The width of these frames will be the width of the mattress.

The only exception being the Studio & Island bed frames which will not over-hang the mattress size at all; the only size to take into account for these beds is the relevant mattress size.

The divan range adds 2 ½ inches (6 cm) to the length but nothing extra to the width.

Please ensure that you are fully aware of the frame dimensions and that they are suitable for the space you have allocated.

Do you make custom sizes?

We can make some frames and mattresses in sizes to suit you. Please call us to discuss your requirements. Where we can make custom sizes you may have to wait slightly longer for your product to be made and customisations incur an extra cost and are non-returnable or refundable so please be doubly sure of your requirements and measurements.

I need to make sure my chosen frame fits under the window sill/eaves. Can I call for measurements?

Yes of course. All our sales teams have readily available information on every measurement, weight and material This applies to all our products

I want to compare your wood stains/fabric colours with my décor at home. Do you have samples?

Yes we do. Please click here to request wood samples and click here for fabric samples. Alternatively, call us to request your samples and we will post them to you.

I would really like to see a photo of one of your frames in situ; could you email me a photograph?

No problem. Let us know which is your favorite frame and your email address and a member of the sales team will photograph your choice in one of our homely showrooms and send it you.

What wood are your frames & furniture made from?

All of our wooden beds and furniture are made from FSC® certified wood.

Originally designed for engineering! So incredibly hardwearing, our Open Grain frames are made from ply so there is no need to use hard woods for an alternative material. Our Natural Grain bed frames are made from sustainable solid pine wood with all the beauty and uniqueness of natural wood with none of the negative impact on the environment.

What does FSC certified mean?

The FSC is the Forest Stewardship Council®, which promotes well managed forestry. Warren Evans was the first UK bed maker to be certified by the FSC.

Guarantees

Please see our dedicated Guarantees page

Promotions

You always seem to be on sale? How is this possible?

Our ultimate aim is to offer people beautifully handcrafted beds at the best possible prices. However, even though we choose to price our products at affordable prices we need to be competitive to attract new customers and grow as a business. That's why we run sales. We regularly change our sale offers and the items in it, to make sure there is always plenty of options and opportunity for customers to buy our excellent products at great prices. We follow industry guidelines and continue to look for new promotions, like bed and mattress combination deals, that allow customers to buy our quality goods at the lowest possible prices.

Still can't find what you're looking for? Call 020 7693 8988

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