Lovingly Handmade in London

Guarantees

Our products are very solidly made, and for your peace of mind we guarantee everything we sell.

For more information regarding our returns policy, please click here

Frames

All of our handmade wooden bed frames and upholstered beds are guaranteed for defective workmanship or materials for 10 years (Divan beds and Ottoman beds are guaranteed for 5 years). The guarantee does not cover wear and tear, natural ageing of the products or any external factors that affect or damage the frame. 

Care: When moving your bed to another home or another room, please dismantle and reassemble it (instructions are on our website; it's a bit of a chore, but worth it). Otherwise, the screws may get bent in transit, which could affect your guarantee. 

 

Mattresses & Pillows

All of our Warren Evans mattresses are fully guaranteed against any fault caused by materials or workmanship.

Tempur mattresses are covered by exactly the same guarantee set out by Tempur UK (please see below).

Mattresses are guaranteed from 5 to 10 years, depending on type. Tempur mattresses are covered by exactly the same guarantee set out by Tempur UK. The guarantee does not cover wear and tear, natural ageing of the products or any external factors that affect or damage the mattress. For mattress faults within our own delivery catchment area, we aim to replace the faulty mattress with a like for like exchange. For mattress faults outside of our delivery catchment area, we do have options; please contact us on 020 7693 9393 for details.

Your mattresses is an investment and taking good care of it – like you would change the oil in your car or get your boiler serviced - will help keep it comfortable and healthy for longer. To help prevent damaging your mattress and invalidating your guarantee; if your mattress is Coil Sprung or Individually Pocket Sprung it is strongly advised the mattress is never bent or folded for access or transport purposes. Try not to let the kids use it as a trampoline, avoid using it as a step ladder to reach something high up and sitting for prolonged periods on the edges of your mattress.

You cannot be without a mattress nor be expected to bring it back to us. So we come to you, bringing with us a new mattress and taking away the faulty one.

A 10 year guarantee on:

Natural Air Pocket mattressOrganic Air Pocket mattressNatural Air Pocket Firm mattress, Angelic mattress, Heavenly mattressPerfect Memory 22, Precise Memory 22, Absolute Memory mattressHybrid Latex Comfort mattress, Tempur 21cm Original mattress, Tempur 22cm Original mattress, Tempur 27cm Original mattress, Tempur Cloud 21cm, Tempur Cloud 22cm, Tempur Cloud 27cm, Tempur Sensation 21cm, Tempur Sensation 22cm, Tempur Sensation 27cm, Tempur Hybrid Supreme mattress, Tempur Hybrid Elite mattress, Tempur Hybrid Luxe mattress

Care: Please remember to turn your Natural Air Pocket, Natural Air Firm, Organic Air mattresses once a month, alternating between turning it from end to end and from side to side. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort.

The Perfect Memory 22, Precise Memory 22, Absolute Memory, Hybrid Latex Comfort, Tempur 21cm Original, Tempur 22cm Original, Tempur 27cm Original, Tempur Cloud 21cm, Tempur Cloud 22cm, Tempur Cloud 27cm, Tempur Sensation 21cm, Tempur Sensation 22cm, Tempur Sensation 27cm, Tempur Hybrid Supreme, Tempur Hybrid Elite mattress, Tempur Hybrid Luxe mattresses only need to be rotated head to foot once a month. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort.

Tempur mattresses are covered by exactly the same guarantee set out by Tempur UK. If you purchased a Tempur mattress before 19.05.2016 you may still be covered by the Tempur Limited Guarantee. To find out more information please visit the Tempur website.

A 5 year guarantee on:

Essential mattressLuxury mattressTuscany mattress, Turin MattressRoyal mattressGrand mattressSienna mattressWindsor mattress, Supreme mattress, Superior mattressFlorence mattress, Tranquil mattress, Balmoral mattress, Peaceful mattress, Meadow mattress, Joy mattress, Pure MattressIdeal Memory 21,  

Care: Please remember to turn your Essential, Luxury, Tuscany, Turin, Royal, Grand, Sienna, Windsor, Florence, Tranquil, Balmoral, Joy & Pure mattresses once a month, alternating between turning it from end to end and from side to side. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort. 

Our Supreme, Superior,  Peaceful , Meadow & Ideal Memory 21 mattresses only need to be rotated head to foot once a month. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort.

A 3 year guarantee on:

All Tempur Pillows and our Warren Evans Perfect Memory Pillow

Care: Feel free to turn your pillows as often as you like! The Perfect Memory, Tempur Cloud, Tempur Comfort and Tempur Traditional pillows all have removable covers that can be machine washed.

A 1 year guarantee on:

All bedding (mattress protectors & toppers) and the Home, Popular & Premium pillows.

 

Furniture

All of our furniture is guaranteed for defective workmanship or materials for 10 years.

The guarantee does not cover wear and tear, natural ageing of the products or any external factors that affect or damage the furniture.

We use a combination of traditional Mortise & Tenon and Tongue & Groove joints for strength and our products are carefully built by hand.

Kid's

Our wooden Kid's beds are guaranteed for defective workmanship or materials for 10 years. The guarantee does not cover wear and tear, natural ageing of the product or any external factors that affect or damage the frame. 

Care: when moving your bed to another home or another room, please dismantle and reassemble it (instructions are on our website). Otherwise, the screws may get bent in transit, which could affect your guarantee.

120 Night Mattress Trial

Please see our dedicated Mattress Trial page

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