Lovingly Handmade in London

Guarantees

Our products are very solidly made, and for your peace of mind we guarantee everything we sell.

Frames

All our handmade wooden bed frames and upholstered beds are guaranteed for defective workmanship or materials for 10 years (Divan beds are guaranteed for 5 years). The guarantee does not cover wear and tear or natural aging of the products.

Care: When moving your bed to another home or another room, please dismantle and reassemble it (it's a bit of a chore, but worth it). Otherwise, the screws may get bent in transit, which could affect your guarantee.

 

Mattresses & Pillows

All of our Warren Evans mattresses are fully guaranteed against any fault due to construction or workmanship.

Tempur mattresses are covered by exactly the same guarantee set out by Tempur UK.

Our Mattresses have different guarantees ranging from 5 to 15 years depending on the mattress type. These are full guarantees which means we exchange or refund monies if there's any problem with the workmanship or construction. You cannot be without a mattress nor be expected to bring it back to us. So we come to you, bringing with us a new mattress and taking away the faulty one.

A 15 year guarantee on:

Absolute Memory mattress, Tempur 21cm Original mattress, Tempur 22cm Original mattress, Tempur 27cm Original mattress, Tempur Cloud 21cm, Tempur Cloud 22cm, Tempur Cloud 27cm, Tempur Sensation 21cm, Tempur Sensation 22cm, Tempur Sensation 27cm

Tempur mattresses are covered by exactly the same guarantee set out by Tempur UK.

  • First 5 years Full Guarantee
  • Year 6 pay 10% of current RRP
  • Year 7 pay 20% of current RRP
  • Year 8 pay 30% of current RRP
  • Year 9 pay 40% of current RRP
  • Year 10 pay 50% of current RRP
  • Year 11 pay 60% of current RRP
  • Year 12 pay 70% of current RRP
  • Year 13 pay 80% of current RRP
  • Year 14 pay 90% of current RRP
  • Year 15 pay 100% of current RRP

Care: There is no need to turn these memory foam-based mattresses. In fact, you shouldn't turn them because the layer of memory foam needs to stay on top. However, we recommend rotating your Memory foam mattress head to foot once a month for even use.

All our Warren Evans Memory Foam collection and the Tempur 21 range have removable, machine washable covers. 

A 10 year guarantee on:

Natural Air Pocket mattressOrganic Air Pocket mattressNatural Air Pocket Firm mattressOrganic Air Pocket firm mattress, Perfect Memory 22, Precise Memory 22,

Care: Please remember to turn your Natural and Organic mattresses once a month, alternating between turning it from end to end and from side to side. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort. Our Perfect Memory 22 and Precise Memory mattresses only need to be rotated head to foot once a month.

A 5 year guarantee on:

Essential mattressLuxury mattressTuscany mattressRoyal mattressGrand mattressHarmony mattress,Sienna mattress,  Windsor mattress, Supreme mattress, Superior mattress, Lourdes mattress, Florence mattress, Tranquil mattress, Balmoral mattress, Ideal Memory 21,  

Care: Please remember to turn these mattresses once a month, alternating between turning it from end to end and from side to side. This little monthly task will ensure that your mattress maintains its orthopaedic properties and supports you in comfort. Our Ideal Memory 21 mattress only needs to be rotated head to foot once a month.

A 3 year guarantee on:

All Tempur Pillows and our Perfect Memory Pillow

Care: Feel free to turn your pillows as often as you like! The Perfect Memory, Tempur Cloud, Tempur Comfort and Tempur Sensation pillows all have removable covers that can be machine washed.

Furniture

All our furniture is guaranteed for defective workmanship or materials for 10 years.

The guarantee does not cover wear and tear or natural aging of the products.

We use a combination of traditional Mortise & Tenon and Tongue & Groove joints for strength and our products are carefully built by hand.

Kid's

Our wooden Kid's beds are guaranteed for defective workmanship or materials for 10 years.

These beds will withstand pretty much any punishment your kids can dish out, but do remember to dismantle and reassemble your bed if you move it. If you move it while still assembled, this can bend the screws and affect your guarantee.