Designer Ideas Limited
t/a Warren Evans
Allan Graham and Geoffrey Bouchier were appointed Joint Administrators of Designer Ideas Limited t/a Warren Evans ("the Company") on 6 February 2018. The affairs, business and property of the Company are being managed by the Joint Administrators, Allan Graham and Geoffrey Bouchier, who act as agents for the Company and without personal liability. They are both licensed in the UK by the Insolvency Practitioners Association and governed by the Insolvency Code of Ethics.
Due to the current status of the Company, we are unable to take any further customer orders and apologise for any inconvenience this may cause.
Any quotations which have been provided by the Company, but have not been confirmed by customer services, will not be converted to an order. Again, we apologise for any inconvenience caused.
The Joint Administrators have competed a review of the Company's financial position and the existing order book. Following this review, and in conjunction with the marketing of the Company's business and assets for sale, the decision has been made to wind-down the Company's operations.
Certain customers have received delivery of their order up to and including Wednesday 14 February 2018. This is the last day that the Company is able to deliver customer orders for financial reasons. If you have not received your order by Wednesday 14 February then the Company will not be fulfilling your order. For clarity:
- After Wednesday 14 February no new deliveries will be made.
- Any undelivered orders should be considered cancelled by the Company; they will not be delivered. For the avoidance of doubt, due to the Company's short manufacturing lead times if your order has not been delivered, it will not have been manufactured.
If you have paid (or part-paid) for your order, by credit or debit card (including charge and pre-paid cards) and your order will not be delivered, you may be able to get your money back by claiming a refund from your card issuer. Please contact your card issuer as soon as you can if this applies to you. Further information including time limits that apply is available from the UK Cards Association Credit and debit cards: A consumer guide.
If you have paid using PayPal, please contact PayPal directly as you may be able to claim a refund with them.
If you have paid by cash, cheque or bank transfer, please contact the Joint Administrators directly on CL.Warren.Evans@duffandphelps.com who will provide a claim form and explain the process.
Refunds, Exchanges, Incomplete Orders, Incorrect Product Delivered, Damage During Delivery, Faulty Goods / Warranty Claims or other Customer Service matters
Please note the Company is not able to process refunds, exchanges, provide replacement parts / conduct repairs or correct any incomplete/incorrect orders. All claims of this nature or other claims listed above, including warranty claims, will rank as claims in the Administration.
As noted above, if you have paid by credit or debit card, you may be able to get your money back by claiming a refund from your card issuer (subject to the time limited on such claims). Please liaise directly with your card issuer.
If you have any questions regarding your order then please contact Warren Evans customer services in the first instance on 020 7428 4666 or firstname.lastname@example.org. Please note that the customer services team are experiencing an extremely high volume of calls and emails at this time, therefore if your call is not taken please try again at an alternative time. Your patience is appreciated.
Dated 15 February 2018
Please note all correspondence for the attention of the Joint Administrators should be sent c/o Duff & Phelps Ltd., the Shard, Floor 14, 32 London Bridge Street, London SE1 9SG or alternatively email CL.Warren.Evans@duffandphelps.com quoting your position in the subject box (i.e. Customer, Supplier, Landlord).
The Joint Administrators are receiving a high volume of queries and will endeavor to provide a response as soon as they are able to do so.